These FAQs are for general guidance only. The full Qantas Business Rewards Terms and Conditions and Airline Reward Scheme Terms and Conditions take precedence over these FAQs to the extent there is any inconsistency.
Trying to claim missing points from your Qantas Business Rewards account? Let us know.
Qantas Business Rewards is designed for Australia-based small to medium sized businesses with an ABN and rewards businesses for doing many of the things they already do every day, such as purchasing flights, renting vehicles, taking out insurance, filling up with fuel, purchasing technology, paying for storage and more.
Members will be able to make flight bookings, access Member Savings, store traveller and credit card details all within the Qantas Business Rewards website, with no need for multiple logins for managing business travel. Members who choose to make flight bookings through their travel agent can continue to do so.
The key difference is that Qantas Business Rewards is a program for businesses and Qantas Frequent Flyer is a program for individuals.
Qantas Business Rewards is a rewards program that rewards Australia- based businesses with an ABN with Qantas Points for business expenses. Qantas Points earned by the business can then be transferred, at a minimum of 3,000 per transfer, to an individual's Qantas Frequent Flyer membership account and redeemed for rewards. Once they have been transferred to an individual's Qantas Frequent Flyer account, they are subject to Qantas Frequent Flyer terms and conditions. Visit qantasbusinessrewards.com/terms for more information. We recommend you consult with your tax adviser regarding any taxation implications of joining Qantas Business Rewards. For further information about Qantas Business Rewards visit qantas.com/business
The Qantas Frequent Flyer program is a loyalty program which rewards individual members with Qantas Points for flying with Qantas and partner airlines, using a direct earn credit or charge card, purchasing from partners, or with Qantas Points transferred from the Qantas Business Rewards Program.
On 1 February 2017, Qantas Business Rewards replaced the Aquire program and businesses started to earn Qantas Points (rather than Aquire Points) with all our partners. Any Aquire Points in Members' accounts at the time became Qantas Points and all memberships were transferred into Qantas Business Rewards.
You can access Qantas Business Rewards at qantas.com/business. Your business' logins and passwords remain the same.
No, your business' Qantas Business Rewards account and your individual Qantas Frequent Flyer account are totally separate. An individual has sole access to their Qantas Frequent Flyer account. However, if that individual is an authorised Account Manager or Administrator for the Qantas Business Rewards account, they can access the Qantas Business Rewards account.
Qantas Business Rewards website (accessible via qantasbusinessrewards.com) should provide all the information you will need.
Otherwise you may call the Qantas Business Rewards Service Centre on 13 74 78 between 7am to 7pm AEST, Monday to Saturday for information about Qantas Business Rewards and for Qantas Business Rewards account enquiries.
- For reservations, call Qantas Telephone Sales on 13 13 13
- For the Qantas Frequent Flyer program call 13 11 31
- Travel agents should refer to the Industry Tradesite qantas.com/agents
Further information can be found at qantasbusinessrewards.com
Full program terms and conditions are available at qantasbusinessrewards.com/terms
No, the Account Manager of the Qantas Business Rewards Member only needs to enter the relevant Qantas Frequent Flyer membership number in order to transfer Qantas Points to a Frequent Flyer membership account.
Australia- based businesses can join online at qantasbusinessrewards.com/join. Please make sure you have your business' ABN handy. Full program terms and conditions are available at qantasbusinessrewards.com/terms.
There is a one-off join fee of $89.50, inclusive of GST which is subject to change without notice.
No, only Australia- based businesses with an ABN are eligible to join Qantas Business Rewards. For program terms and conditions please visit qantasbusinessrewards.com/terms.
Please call the Qantas Business Rewards Service Centre on 13 74 78. We will investigate and discuss how to resolve this issue with you.
Yes it does.
Yes, a tax invoice will be emailed to the Account Holder (and Payer if this is not the Account Holder) to confirm that the payment has been completed.
New Members can start the registration process, partially enrol and then have ten days within which to complete payment. If your payment is not received within 10 days, you will need to start the registration process for your business again.
We recommend that you consult your accountant or tax advisor to check whether the Qantas Business Rewards Join Fee is tax deductible or not.
The Qantas Business Rewards join fee can be paid via credit, debit or charge card.
Payments are made using a secure payment gateway. Credit card details are stored within the secure payment gateway. No credit card details are stored within Qantas Business Rewards systems.
A business owner needs to register each business' ABN with the Qantas Business Rewards Program in order for that business to earn Qantas Points. Under the Airline Reward Scheme, no Member or Group (regardless of the number of Group Members) is entitled to earn more than the maximum number of Qantas Points specified in the airline earn table in any Membership Year.
No, your membership does not need to be renewed. There is no annual fee. Members who joined Aquire prior to 1 February 2017 automatically became Members of Qantas Business Rewards.
Only active ABN's can participate in the Qantas Business Rewards Program. If your business' ABN is cancelled, you may be asked to provide an alternative ABN for the business, or your business will no longer be able to participate in the program.
To change GST status on your Qantas Business Rewards account, the Account Manager or an authorised representative of the Qantas Business Rewards account should use the following contact us form to advise the change.
Generally it will take up to 24 hours for GST status to be updated.
For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78.
Qantas Points earned in Qantas Business Rewards are earned by the business and go to the business' Qantas Business Rewards account, and need to be transferred to an individual Qantas Frequent Flyer Member's account before they can be redeemed. Qantas Points earned in Qantas Frequent Flyer are earned by an individual and can be redeemed immediately.
If your business is a Member of Qantas Business Rewards, it will have a Qantas Business Rewards account with Qantas Points for business. If you are a member of Qantas Frequent Flyer, you as an individual have an account with Qantas Points.
Qantas Points in the Qantas Business Rewards program will only expire if a Member does not earn or transfer Qantas Points at least once in a consecutive 18 month period.
The earn date is the day the Qantas Business Rewards Program partner advises us that the activity took place.
For Eligible Flights, the earn date is the date that the flight was taken.
The transfer date is the date on which Qantas Points are transferred from the business' Qantas Business Rewards account to an individual Qantas Frequent Flyer account.
Yes, a minimum of 3,000 Qantas Points is required for each transfer.
Only the Account Manager or user with transfer privileges can transfer Qantas Points to an individual's Qantas Frequent Flyer membership account.
No, your business must join Qantas Business Rewards before it can earn Qantas Points. Visit qantasbusinessrewards.com/join to join now.
If you terminate your business' Qantas Business Rewards membership, any Qantas Points in your business' account will expire.
We recommend you consult your accountant or tax advisor to ensure you understand possible tax implications, for example fringe benefits tax (if applicable).
The following businesses are not eligible to earn Qantas Points on flights or access Member Savings:
- On/after 1 February 2017, businesses that are not registered for GST or are not incorporated entities
- travel agents
- travel wholesalers
- travel consolidators
- other sellers or re-sellers of air travel
- businesses that receive a corporate discount
Subject to meeting partner eligibility requirements and terms and conditions, these businesses could still earn Qantas Points with other partners in Qantas Business Rewards. Refer to the airline terms and conditions for more details.
To earn Qantas Points for flights in Qantas Business Rewards and to access Member Savings, you must be travelling for a registered Qantas Business Rewards Member for business purposes.
The following types of travel are not eligible to earn Qantas Points or access Member Savings:
- leisure travel
- flights booked before your business became a Qantas Business Rewards Member
- group travel
- discounted airfares for example, children or infant fares, corporate discounts
- Classic Flight Rewards
- charter flights
Refer to the airline terms and conditions for more details.
Eligible Flight in relation to the earning of Qantas Points means, subject to the Airline Reward Scheme Terms and Conditions, a regular scheduled flight operated by Qantas, Emirates or American Airlines with a Qantas ‘QF' flight number shown on the ticket that was purchased in Australia and ticketed on a Qantas ticket (ie where the ticket number for the Itinerary commences with the numerals ‘081') and excludes:
- Classic Flight Reward (as defined in the QFF Program Terms);
- flights where an airline's flight number other than Qantas ‘QF' is entered on the ticket or the ticket number does not commence with the numerals "081";
- codeshare flights operated by an airline other than Qantas, Emirates or American Airlines, even when the ‘QF' flight number is shown on the ticket;
- flights operated by a Jetstar airline;
- charter flights;
- freighter flights carrying any passengers;
- promotional, "contra" and free of charge flights;
- travel industry or airline staff discounted or rebated flights;
- competition prize tickets and tickets purchased at auction;
- discounted private fares or rebated fares under a corporate airfares agreement or travel agent agreement;
- flights where travellers are booked as a group in ‘G' class;
- flights which are not eligible to earn Qantas Points;
- child and infant fares;
- flights for which the booking indicates a child or infant passenger;
- flights taken before the commencement of Qantas Business Rewards; and
- flights taken before the relevant Member joined Qantas Business Rewards;
Yes, Eligible Flights taken for business purposes by owners, directors, officers, employees, contractors, consultants, partners and principals could count towards the calculation of Qantas Points for a business, provided that business' ABN is added to their bookings.
The individual Qantas Frequent Flyer member number and the business' ABN must be entered into each booking. Generally it will take up to 7 days after travel for Qantas Points to be credited to your online member Points Activity Statement. If after 7 days the Qantas Points do not appear on your statement, you can make a missing Qantas Points claim on qantasbusinessrewards.com, within 90 days of the flight.
When a business earns the maximum of 1,000,000 Qantas Points on Eligible Flights in one Membership Year, any further Eligible Flights in the applicable Membership Year will not earn Qantas Points in the Qantas Business Rewards account. However, this will not affect a Qantas Frequent Flyer's ability to earn Qantas Points on eligible flights as they usually would. Members can also continue to earn Qantas Points from other program partners, subject to the individual partner terms and conditions.
The number of Qantas Points for each Eligible Flight is calculated by applying the percentage Earn Rate for your business' membership Level contained in the Qantas Business Rewards airline earn table to the number of Qantas Points usually earned on that flight by a Bronze Qantas Frequent Flyer member (regardless of the membership tier of the actual traveller), excluding any bonus Qantas Points which may be offered from time to time. View points earn calculator.
Yes. The Minimum Points Guarantee included in the Qantas Frequent Flyer program forms part of the Qantas Points calculation for Qantas Business Rewards Members. For example if there is a Minimum Points Guarantee of 800 Qantas Points for the Eligible Flight and the applicable Earn Rate for the Qantas Business Rewards Member is 20%, 160 Qantas Points could be earned by the business.
The Earn Rates for Eligible Flights are listed in the Qantas Business Rewards airline earn table
Yes, the business could earn Qantas Points on eligible Points Plus Pay- Flights.
Qantas Points in Qantas Business Rewards are not earned on the Classic Flight Reward flight in the booking, but could be earned on Eligible Flights paid with cash or Points Plus Pay - Flights within the same booking.
Qantas codeshare flights (i.e., with a ‘QF' flight number) operated by American Airlines and Emirates are eligible to earn Qantas Points in Qantas Business Rewards program. The ticket must be purchased from qantas.com, Qantas Contact Centre, or a travel agent using Qantas ticket stock with the ticket number commencing with ‘081'. Flights with a QF flight number operated by any other airlines are not eligible to earn Qantas Points in Qantas Business Rewards. See program Terms and Conditions.
Flights with a ‘QF' flight number operated by Qantas, and flights with a ‘QF' flight number operated by oneworld member American Airlines are eligible to earn Qantas Points in Qantas Business Rewards, subject to the terms and conditions of the program. Flights operated or marketed by other oneworld airlines are not eligible to earn Qantas Points in Qantas Business Rewards.
No, Qantas Points are only earned on eligible regular passenger transport Qantas flights.
No, Qantas Points cannot be earned in Qantas Business Rewards if the booking is a group booking in 'G' class.
Your business would receive Qantas Points for the original fare paid, which is Discount Economy.
No, Qantas Points are only earned in Qantas Business Rewards if the point of sale is in Australia. Please refer to the question regarding Eligible Flights.
No, flights that do not earn Qantas Points in the Qantas Frequent Flyer program will not earn Qantas Points in Qantas Business Rewards.
Every time you, your travellers or travel agent book an Eligible Flight, all you need to do is ensure:
- your business' ABN; and
- the traveller's Qantas Frequent Flyer number
have been added to the booking.
The number of Qantas Points earned on Eligible Flights by your business each Membership Year determines your business' level in Qantas Business Rewards. The level governs the applicable points earn and Member Savings discount rate. Please refer to the Qantas Partners Page for details.
These levels do not relate to earning with partners other than Qantas.
We suggest you advise your travel agent of your current Qantas Business Rewards level. Alternatively registered travel agents can access information via qantas.com/agents.
A Membership Year
- for the first year, commences on the day of joining Qantas Business Rewards and concludes on the last day of the Member's Anniversary Month the following year; and
- subject to Membership renewal, for each successive year commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month in each relevant following year, unless otherwise determined under clause 5.5 of the Qantas Business Rewards Terms and Conditions.
Note: A business' first Membership Year may be longer than 12 months. For example, if a business joins Qantas Business Rewards on 16 June 2017, their Membership Year will end on 30 June 2018.
To earn Qantas Points for your business spend with partners, your business will need to join the Qantas Business Rewards program. Once a Member, your business could earn Qantas Points on eligible spend with participating partners. Please visit qantasbusinessrewards.com/partners for information about our partners. In most cases, you will need to quote your ABN when making eligible transactions with a participating partner.
To find out more about the goods and services that each participating partner offers and how your business could earn Qantas Points with each partner in the Qantas Business Rewards program please visit qantasbusinessrewards.com/partners.
Earning Qantas Points with our participating partners is subject to each partner's terms and conditions. Please visit qantasbusinessrewards.com/partners to find out what's on offer and how your business could earn Qantas Points with our partners. In most cases all you need to do is quote your business' ABN when making an eligible transaction with a participating partner.
Any claims in relation to Qantas Points should be referred to the partner. It can take up to 12 weeks for points to appear in Member accounts. Each participating program partner has their own process for claiming missing Qantas Points. Please visit qantasbusinessrewards.com/partners for more information about their terms and conditions.
For queries that relate to claiming Qantas Points for flights with Qantas, further assistance is available via the online claim form or you may contact the Qantas Business Rewards Service Centre on 13 74 78.
Members of Qantas Business Rewards may be eligible for discounted Qantas flights. Please see latest offers on qantas.com/business. Member Savings are discounts available exclusively to Qantas Business Rewards Members on the base fare of selected fares only and do not apply to taxes, fees and carrier charges. Availability is limited. Advance purchase and other conditions may apply. Member Savings are subject to the Qantas Business Rewards Airline Terms and Conditions, and may be withdrawn at any time.
Member Savings can be accessed by using the booking facility on your Qantas Business Rewards dashboard (once logged in), or through your participating travel agent.
For a limited time, Qantas Business Direct will also be available for existing users.
A discounted Qantas Club membership may be available to your employees. The Account Manager or registered user of your business can call the Qantas Business Rewards service centre on 13 74 78 to set up the membership. Please see the Qantas Club offer on the Qantas Business Rewards website for more detail.
Qantas Business Rewards has a dedicated website to keep track of your business' Qantas Points activities, update your business' details, manage account users and to keep up to date with partner offers. Simply visit the Qantas Business Rewards website at qantasbusinessrewards.com and log in using your email and the password you created when you registered.
An Account Manager is the individual who sets up the account and represents the business for Qantas Business Rewards. The Account Manager has full permission for all functions related to the account and is able to add and manage other users , transfer Qantas Points to an individual's Qantas Frequent Flyer membership account, make and amend flight bookings on behalf of the business and access the business' Points Activity Statement. Other users can be added by the Account Manager or their delegate and can manage various account functions according to the permission they are given. These are clearly displayed on the manage users page within the account. Account functions include:
- Search and book flights
- Manage traveller profiles within your business
- Store Frequent Flyer details and up to three credit card details to fast-track future bookings
- See Qantas Points for your business
- View your business' Points Activity Statement
- Link your account with partners to start earning points
- Transfer Qantas Points from your business' account into any Qantas Frequent Flyer account
- Access and update bookings made within the business' account
- Add, edit or remove saved company credit cards
Account Managers or their delegates who have access to all features can add or remove users or change user permissions on the Qantas Business Rewards website once logged in.
To change the Account Manager, the existing Account Manager should send an email to firstname.lastname@example.org from the email address currently listed in the Qantas Business Rewards account. The email needs to contain a written authorisation on company letterhead, hand signed by the existing Account Manager with the following details of the new Account Manager:
Name, email address, phone contact and Qantas Frequent Flyer membership number.
Alternatively, if required, the business owner, director, CEO or authorised senior executive may send the request via email to email@example.com, with the requested information on signed company letterhead. It may take up to three business days to change the Account Manager, once the email request has been received.
Before activating the change of Account Manager, we will also send an email to the existing Account Manager, and requester if separate, seeking confirmation of the change request within two business days. For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78.
We encourage Members to use the new flight booking and management facility on your Qantas Business Rewards dashboard page. That way, you don't need to log in separately to Qantas Business Direct as you do today. All you need to do to use the new facility is to add your regular travellers and credit card/s and you'll be good to go. For a period of time you'll also still be able to use Qantas Business Direct if you wish. Any bookings made in Qantas Business Direct will continue to appear on your monthly report. Bookings made in the new flight booking and management facility will not appear on those reports.
An association (or council, federation, union, or other representative body or club) may join Qantas Business Rewards if it meets the eligibility requirements for membership. Qantas Points could be earned in relation to eligible flights taken by the owner, director, officer, employee, contractor, consultant, partner or principal of the association for business purposes (however not those taken by its own members, constituents or other participants). If your business is a member of the Qantas Business Rewards program and you are flying on its behalf, you can enter the ABN of that business.
Once you have stored a traveller's details in the system once, their Qantas Frequent Flyer number will be added automatically for future bookings, as will your business' ABN.
No. Only one ABN can be entered into each booking.
Your agent may not know that your business is a Member of Qantas Business Rewards or your level in the program. It is therefore important to ask your agent to enter your business' ABN and the traveller's Qantas Frequent Flyer number in the booking. Your travel agent can refer to qantas.com/agents or the Qantas Industry Centre for information on how to enter the ABN, to check if your business is a member and to find out how to access Qantas discounts applicable to your level.
As you go through the booking process, qantas.com guides you where to input the ABN. However, we suggest you use the booking facility on your Qantas Business Rewards dashboard rather than qantas.com to enable your business to receive Member Savings on eligible flights. Members that use a travel agent should continue to do so.
Yes, please quote your ABN when you book through the Qantas Contact Centre.
If your booking was made through a travel agent, ask your agent to change the ABN to the correct one before you travel. If your booking was made on qantas.com or through a Qantas Contact Centre, please call the Qantas Contact Centre on 13 13 13 - 24 hours a day, 7 days a week - and Qantas will amend the ABN for you.
For the first flight, you will need to call the Qantas Business Rewards Service Centre on 13 74 78 for assistance in claiming points, between 7 and 90 days after the flight.
To ensure your business earns Qantas Business Rewards Points on future flights, confirm the correct ABN has been entered by:
- asking your travel agent to change the ABN to the correct one if your booking was made through a travel agency,
- if your booking was made on qantas.com or through Qantas Contact Centre, please call Qantas Contact Centre on 13 13 13 who can amend the ABN for you
I forgot to enter my Qantas Frequent Flyer number in the booking before my flight. I didn't earn any Qantas Points in my individual Qantas Frequent Flyer account, nor did our business earn Qantas Points for the flight. What do I need to do?
As a Frequent Flyer you can claim your individual Qantas Points online at qantas.com. To claim missing Qantas Points for your business please complete a claim form at qantasbusinessrewards.com/claim-missing-points, between 7 and 90 days after the flight date.
To enable self-booking for travellers, they must be a Qantas Frequent Flyer member, be added as a traveller and have this feature enabled in the Manage people page.
Once this is enabled they can log in to the Qantas App, and they will be given an option to book flights for a personal trip or a trip for your business.
If a traveller is a Frequent Flyer, has been added as a traveller, and you have enabled this feature for them, they can log in to the Qantas App, and they will be given an option to book flights for a personal trip or a trip for your business.
These flights will be linked to your Qantas Business Rewards account and you will be able to view and manage them.
When travellers book through the Qantas App they will not have access to company credit cards saved in your Qantas Business Rewards account.
You can enable and disable self-booking for travellers on an individual basis from the Manage people page.